Sometimes stock photos are obvious and disappointing. Not everyone will notice or care but I can’t help it. Don’t let this generic image happen to your marketing materials.

Sometimes stock photos are obvious and disappointing. Not everyone will notice or care but I can’t help it. Don’t let this generic image happen to your marketing materials.
What is wrong with wanting to have a job? I have been an independent business person since before I could work legally. Delivering newspapers, mowing lawns, babysitting little kids and mucking horse stalls. 45 years later it’s business advising, marketing, digital strategy – and implementing all the things. I’m a one person agency again and I’m not happy about it.
I hung that up formally in 2022 for the promise of a role I wanted in a (seemingly) growing company only to find out it was in total bullshit. How could I have been so naive after decades of work? Rhetorical. There’s no good answer.
So, no job. But there’s work. Work to find work. Work to keep a little inbound cash flow from drying up. Work to describe the work. Then doing all the fucking shit.
Not pleased but yeah, I’m grateful. But. What a fucked up state of affairs.
Shoulda been a software engineer.
Come. On. Check your links. If it’s an email, test it out, click or tap. Make sure you don’t get this. Or if you don’t want anyone to use coupons don’t send them.
October 2023. What happened on the 7th seems to have faded from consciousness. The world didn’t stop. It didn’t even help. It did stop for more than one thousand humans.
No haiku after that day.
My haiku for today, Monday April 15 2024:
I get up again
Prefer the cat and covers
Reality bites.
When truth is missing, is it really gone? Maybe it’s hiding somewhere in the thermals only to be seen by birds.
Hear me, wherever you are tonight.
You’d better be flying high.
Yep I’m gonna whine about bad UX again. This time it’s Substack.
Check out this craptastico website. it has not one but two hamburger menus. They’re different sizes too. How. Why. Ok I’ll stop wondering.
And another thing. It’d be great to be able to DO THINGS in the app. But nope. No, you cannot manage your subscription in there.
At least tell me where to go to manage my subscription. Maybe even link to it?
Sheesh. Fine. Don’t. Yes that’s sarcasm.
The pit of despair is visible. It’s just below this rickety ass, cobbled together rope bridge. I think I’m in the middle of it. But the bridge is long and the pit, deep.
It’s tough not to think, jump. Just check it out. Maybe the water is fine. If water is what’s down there.
I’m supposed to care about things. I know that. What if I just don’t. And never will, ever again. It’s possible.
Maybe I’ve hit the pit after all.
Apathetic.
Bummed.
Competent.
Despondent.
Everywhere.
More evidence that no one knows how information architecture impacts stuff. Especially online stuff. I see lists of shit like this almost daily. No rhyme or reason to the order of the thing not to mention the length of the list. It’s a simple rule: 7 plus or minus 2 and it exists because humans don’t have great brains. All of us. Why are phone numbers in the United States formatted the way they are? Because in groups of 3 or 4, they’re easier to recall.
I know information architecture isn’t completely dead but as an information architect in a UX generalist and visual design world I see this failure everywhere.
Don’t believe me? Start looking at lists of things and see for yourself. Start with Tesla’s website, it’s a total failure. Maybe there was a UX pro around but it’s doubtful. And if there was someone with that or another ‘designer’ type title, they missed a huge part of the discipline.
What might that mean? Defiant user experience. DUX? No. It doesn’t need a clever TLA or new name with a few letters missing. What it needs is to just happen.
If you’re someone who thinks of themselves as a UX designer, a product designer or heaven forbid, a senior product designer or worse, someone using the letters UIUX all together (or UX/UI), pause. Ask yourself why you think that.
If you’re someone who is in the business of thinking of themselves as a person who can and will advocate for the people using a system, relying on a platform, doing a complex task comprised of physical and digital interactions then you might be a UX designer. But my gut feeling is that is not the case.
UX means something to some of us.
Design means something to some of us.
It’s not about the money.
It’s not about the title.
It’s always been about the users. The people who have to use the shit other human beings build and either create by design or by default.
Defaults are usually dumb. Why? Because they’re not backed by real world user data. UX Research? Bahaha if that were a real thing I’d be able to fix my own smartphone or even better customize one. Gimme a tactile qwerty keyboard instead of this wretched touch screen and I’ll believe in UX again.
I hate Mark Zuckerberg. Genuinely. What I may hate even more are all the people who have indulged this loathsome child. He’s the worst of everything that’s gone wrong in our 30 years of unfettered commercialization of a thing the US tax payers funded.
The. Internet.
I personally can’t scroll on one of his apps for more than 10-15 seconds without being told I need some kinda neck mask, some makeup that makes your skin look like it’s been Botox’d, to be proud of grey hair, to permanently find a way to make hair stop growing grey.
What. The. Actual. Fucking. Fuck. And. Fuck You.
But wait, here’s an ad for SENIORS born before 1974. WHAT?!?!
Jesus Fucking Christ.
There are no financial benefits to being this age. Maybe a discounted movie ticket TEN or more years from now.
You’d think at 56, I should be:
Dead – yes please.
Retired – uh, hello? With what money?
Working – hmm, can’t be at the top of my career game when I’ve either been a) laid off or b) passed on because of how expensive medical insurance plans are for people over 50) or c) ignored not because of youth but because I don’t have the right brands listed on my resume and last but not least d) no dick.
I’d prefer to choose door number one as listed above, given the current state of affairs. But. Barriers to checking out are too many.
All I ever wanted was to live, work, do things – mostly quietly, hopefully with a partner – like just about everyone else. Guess that was a lot to ask for.
I’m gonna end with gratitude. A handful of good friends. Check. Mostly healthy. Check. Family. Yep. But most importantly, my coordinates, the land I sit on saves me daily.
It’s actually been annoying me more than I’d care to admit for years. Use a fucking thesaurus. Or maybe a brain cell could come up with another way of saying it.
How about: bullshit, fabricated, invented, fake, unsubstantiated, or falsified?
And I didn’t even crack open a thesaurus website for those. Just used the old, remaining brain cell count to conjure up some alternatives.
Language matters. Words matter. The less the word trump – outside of a card game – gets used, the better off we’ll all be.
The following may contain disturbing language and discussions of suicide. Reader discretion is advised.
I’m. Fucking. Done. Can’t disappear quite yet but that is the moral of the story. I’ve. Had. Enough. Enough what? Enough of this externally imposed life bullshit.
I. Am. Grateful. Yep. I have gratitude. And I’m still fucking sick and tired of slogging through whateverthefuck this is. The good part is my view.
The views around me are spectacular. Doesn’t matter what the weather is doing. Even dense can’t see through it fog is beautiful here.
Just had a flashback to fog in the 413 area code. The smell of cow shit is all I remember.
The rain passed. The fog lifted. The islands are showing themselves off against the sparkle of late-winter light scattering off of the pacific. Maybe all three Anacapa’s are visible.
Either way. Islands or fog. If I have to do this being conscious and alive thing, this is the only place it works.
Today I kept myself entertained sane awake interested busy from thinking by making paper lanterns. Sorta – all I really did was burn gas buy stuff at Michael’s. But if putting two tea lights in small bags I poked holes in using a nail counts as making them, I’ll take it.
They’re cute, pretty and I like the flicker of the fake candles. Dig the way this Hipstamatic image makes it look like my curtains are about to burn up. Kidding. No fire. LED all the way. Two per bag. One white, one ivory.
Good vibes only.
Somewhere along the line, words morphed, changed meaning and morphed some more till we ended up using nouns as verbs and then we made those verbs meaningless.
Case(s) in point: solution and vision. Both have been co-opted by whoever the fuck and are now consistently used as verbs. Solutioning. Visioning. No. Just no.
Back to what landed me here. Words. Too few or too many have also been a massive problem for the past couple decades of all out tech progress.
When I see messages like this one from Audible, I can see the evidence of huge business issues. The low ‘give a shit’ level shows here:
This might be called UX Writing cuz it’s 2024 but it screams of management issues. How do I know this?
A few reasons:
1. Audible has been a struggling business since Amazon acquisition. Just do a bit of searching online (aka Googling)
2. Audible’s highest level tech support has never been able to merge my accounts. There are two of them (two records, one database, have some ideas about where, how and when it got fucked up but that’s a story for a different day. IYKYK
3. Audible messages like this one:
Your title’s almost ready Give us a few seconds while we load it to your Library, then refresh the page to start listening.
What? I know people don’t read but when they do, they get confused. Rightfully. This really makes no sense to a native English speaker and is evidence that no one at audible cares enough to make it make sense.
My audible subscription will continue to go through its cycles – resubscribe, cancel, rinse repeat until either I become to broke to afford the resubscribe or when i improve my patience for certain audio titles and wait till the awesome public library system has them.
I don’t really care, I don’t wanna keep my head down, got nothin’ to share, maybe I should put my phone down. I don’t really care if everybody likes me, I just wanna love myself.
I didn’t know I needed to hear this song today. Hell, I didn’t even know the song existed but thankfully, Tracee Ellis Ross talked with Tonya Mosely on Fresh Air and it aired today.
Tracee also shared this: S.H.A.M.E.
Should
Have
Already
Mastered
Everything
The perfect antidote to the news cycle.
UPDATE: customer service for the company referenced provided a diagram revealing 2 small screws I overlooked. MY BAD.
Yes it’s a “duh” statement. Of course good design is in the details. I’m having one of those bad usability days because somewhere along the line, folks decided to ignore maintenance as part of the process of creating a product. (No, I’m not about to go off on Boeing. Thankfully I’ve not been touched personally by that predictable charlie foxtrot.)
I want to talk about fans. I like to sleep with a small fan on and appreciate airflow throughout my apartment. I found this product a couple of years ago. I bought two of them. They’re great, with one BIG exception. The design ignored maintenance.
As you can imagine, after a while, a fan gets a lotta, um, crap stuck to the blades. Vacuuming does a good job early on but years of use means they MUST be cleaned.
The fucking fan is difficult, no, it’s impossible for me to clean, with only my two hands. The globe clips DO NOT RELEASE easily and I’m spare you the rest. It’s pretty mundane stuff but since I wasted a lotta energy and a couple of hours of frustration, here I am venting to the interwebs.
I loathe finding the constant evidence of our disposal mindset. It won’t ruin my day but it’s ruining the planet. I hate that IRIS USA INC would rather I spend (now) $160 to replace these fans and add mine to a dumpster. Dammit.
It’s one of those days. I just saw a link and read: Coach PMS which made no sense to me, at first.
What’s a PMS coach? Why would someone become a PMS coach? Christ do the Kardashians have PMS coaches now? Here I am thinking about cramps and bloating and nausea and bleeding and things I really don’t think Greg can relate to. (Unless he’s a trans man who didn’t have the benefit of blockers, then, I apologize.)
Wait a sec. Oh, PMS, in this case, is an abbreviation for Product Managers (PMs). Guys, get a woman to look at your shit before you toss it out there.
The URL is: coachpms.com
Sorry to rag on this man but it’s been a lotta these for a lotta years. And yes, pun intended.
#IYKYK
Next up, death. Ok sorry not funny but 100% true: no one gets out alive. It’s preposterous to think it’s 2024 and choosing how one leaves this world isn’t a simple concept or easy process. Multiple doctors questioning your sanity, decision making, feelings, wishes and all at a time when the end is near and the goal is to hasten that ending, to make it as comfortable and smooth as possible.
Do you want your loved ones last words to be “it hurts”?
Doubtful.
But in any state in America that has finally made it legal to choose how to end your own life, they have forgotten about that final step and how difficult, painful and fraught it will be. Why make it worse by forcing a human to ingest a toxic mash that will cause them the kind of pain they’re seeking to escape?
It’s utterly ridiculous that medical professionals prefer this to something that would be administered intravenously. I genuinely do not understand. It actually makes me angry. It’s unfair and unnecessary.
Here’s what happens when someone who is in hospice has finally gone through the arduous process of planning the end of their life: they have to orally ingest 100 ground up morphine pills after already having to take other medications that are intended to help ease the process. If those meds can be administered easily via a pill then why on earth would you then force the individual to swallow something so incredibly harsh?
It feels punitive. You wanna die? G’head and do it but we’re gonna make it the worst last moments of your suffering. How the fuck is that humane.
This incredibly loving human had to justify his choices for two weeks to doctors who had very little notion of who he was and one who barely respected the decision to end his life.
I cried all day after watching the film a daughter made about her dad’s last few weeks. His last words gutted me. I can barely hold back tears when it flashes back.
It. Hurts.
To the Timoner family: your gift of Last Flight Home should be required viewing for anyone who thinks about free will. This is what freedom is about.
May Eli Timoner’s memory live on in his children and grandchildren.
Daniel Schmachtenberger talks. His POV collides with Tristan Harris and Center for Humane Technology. I wonder if they’ve talked. So many things overlap.
“History written by the winners turns into a naive progress narrative where the things that won get measured and all the things that get destroyed don’t. Where was the cost externalized?”
“…study some theory of mind, you won’t find a definition of consciousness that does not require the definition of attention as fundamental.”
No not the Taylor Swift album, mine. My midnights have been wide awake, slow, droning and even include the occasional earthquake.
I didn’t feel last nights tiny shake. it was pretty far north plus, different fault lines.
Midnight’s when I wake up if I’m awake. Or when I fall deeper if I’m sleeping. Lately, even TC is snoozing at midnight. And sometimes noon. Maybe it doesn’t matter. But midnights sounds better and more mysterious than middays.
At least today we’re awake and vertical at an AM hour. Not bad. Next thing to try and care about is finding work. Or a golden ticket.
Traveling means either racing or wasting time so in Denver last week I wandered through one of those stores where you can get these socks and some water if you wanna drop $40. (At least I wasn’t sprinting for the only flight home)
Right now there’s a lot going on and nothing happening all at the same time. Maybe that’s how it always is and I try to ignore the fact that I have no real control over anything. I can control what I do, how I react to stuff but that’s about it.
For something to start happening I have to do things and I don’t want to. Refer to the sock messaging for explanation. I know I gotta but …
Some animals are so extraordinarily special, I can understand why people (with money) clone theirs. I had one such cat. Special. Not a clone.
I had her cremated when she died and have wanted to do something with her ashes that I could wear like a gemstone. But no fucking way I can afford that.
Then I found Buttercup Beads. And this beautiful, one of a kind, Trinity bead has come to life.
Thanks to Andrea Mazzenga for her thoughtful work.
My moms mom used to say god is love. Seems right. I’m not a believer in a god. No way. There is no one coming to save or smote us. We all have to find the love. Stop the fucking hate. Please. Before it’s too late.
It’s always there.
Started super small Mr. Tiny Cat (Tiny Blue Catzilla) aka TC.
Anyone ever take apart their corporate badge? Check it out kids, coming to an arm near you – as an implant.
Productive. Productivity. Production What does any of it really mean? Does staring at the sky count? How about reading a book? Snuggling with a cat? Watching birds? Making abstract digital pics?
Less than 18 months and I’m staring down the dark tunnel of another job search. If the anger pinning me down could become a propellant. I sometimes can’t see the in between spaces but right now only the demoralization and inhumane bullshit are punched into focus.
What. The. Fuck. How many times am I gonna have to do this. It’s not a question. It’s an endless proposition. Every time it’s like climbing onto the Wonder Wheel long after it’s been condemned and closed for fun.
The same rickety job applications – Applicant Tracking Systems – that have to be entered into hunks of software that are painful to use, at best and at worst, can cost one some sanity and compassion.
It makes me say oooooo fuuuuck you. To the tune of some catchy, four-on-the-floor pop song. It also sends me into a dark zone in my mind I don’t dare describe.
It ain’t pretty, neither am I and I’ll be damn lucky to find a new way to make money.
…there were better times. Companies used to literally feed their employees. I love it when I can use literally in a sentence properly. (Thanks, Dad!)
“You learn a lot about someone when you share a meal together.” -Anthony Bourdain
Before the foosball tables and cold brew stations, there was real food. In 2000, I joined a consulting firm based in a renovated mansion resting quietly along the Long Island Sound in Rowayton, CT. Breakfast, lunch, snacks galore. I think we called it the Hewitt 15 – or 20 – because of the weight many of us gained. We also walked the grounds of the property so some of the calories burned away from exercise but most calories were burned because of stress. It was a high-pressure environment but I thought I’d be able to help companies adopt electronic communicatoin, the interwebs, and look at the tools people use to get their jobs done and improve them. Employee experience mattered and I thought it’d help the world. Insert eyeroll here.
I did go to business school and clearly it wasn’t to make money. I wanted to learn about management, organization behavior, development, and I wanted to learn it from Peter Drucker. Whole other story but it collided with the explosion of the web in the mid-1990’s. This was at the stage of CEO pay ratios of we could only dream of now. Drucker warned of 20:1 or 25:1 being the outer limits of sustainability for society. Didn’t take long to take away the food and any real consideration for people.
I’d like to invite The CEO who’s list I was on this time around to visit the customer of his that is in my backyard. Then, on his dime, I’d like to share a meal with him, off the record of course, tell me why you deserve all that. What is so special about the CEO role? I asked this question to my former finance professor on a Zoom thing at the Drucker School of Management in Claremont, CA. Is CEO pay justified? What would Drucker say? Prof said being Chief is a highly specialized role. A rich – no pun intended – thing for that particular guy to say to me.
What happened to that firm with the amazing food? A confluence of events, the dot com bubble freaked people out about the internet, then 9/11 happened, the company was in pre-IPO stage at the same time, the food went away, so did people, in the name of cutting costs.
And what did that finance professor learn from Drucker? The school that still pays that professor bears the Drucker name, by the way. Unfortunately, that professor and many others learned nothing.
CEO pay ratios for publicly traded companies aren’t hard to find. Get smarter. Think about it the way Drucker did. Before it’s too late. Management, practiced well, was Drucker’s bulwark against evil.
I’m pretty sure humans are still managing sites like Poshmark. For some part anyway. Like the names of these links. Not to mention the sheet number of items in the list.
Read anything Abby Covert has to say and she’ll tell you this is all wrong. She’ll likely be nicer than me and offer you a class or a book.
I just noticed that idiom and idiot are just one letter different. I’ll go back to that in a minute but for now, I want to capture a few american-isms that don’t make much sense. If you’re talking with someone who isn’t american, don’t use them and if you do, pause to describe what the fuck it means.
For example, today I said “take it with a grain of salt” to someone who is perfectly fluent in English but I could tell that the phrase didn’t land. Same thing with the phrase “take that to the bank”. Because it’s 2023, I can get instant answers to the question of phrase origin.
Take That To The Bank. It’s used when the speaker knows something for sure. According to the interwebs, it was also used in the days when one had to take a paper check to the bank and when Robert Blake was on TV in the 1970’s selling motor oil.
Take It With A Grain Of Salt. That phrase is often used when the speaker means, eh, it’s no big deal. According to Wikipedia, the origin isn’t that bland. It reads:
To take something with a “grain of salt” or “pinch of salt” is an English idiom that suggests to view something, specifically claims that may be misleading or unverified, with skepticism or to not interpret something literally.
Not quite what I thought it meant. I’ll pause on adding others because I want to go back to this idio(m) idio(t) thing.
Of course, like Mr. Portokalos said, the origin is Greek. They come from the same root: “idios” which in ancient Greek meant “of one’s own” or “private”. The original meaning of an idiot was someone not interested in public affairs (considered a key duty in ancient Athens and perhaps a notion we should revive in modern democracies).
ob·sess
/əbˈses/
A couple of odd messages.
The farmers market in SB makes any day better.
It’s been several years since I’ve engaged clients, students, managers and some design practitioners in meaningful conversation about the importance of IA. No, that’s NOT a typo, I’m NOT talking about AI.
Most recent ‘lack of IA’ evidence is from Lyft, Substack and Tesla.
On my walk yesterday, I noticed things as usual. A Dunder Mifflin sticker, a few license plates, street signs and flowers. I stopped to smell blooms of all kinds. Said hello to a handful of other humans walking around the neighborhood.
The level of chaos and dysfunction where I work now makes me want to quit without a backup plan. I’ve done it before but I’m trying to stick it out for the money. I know it’s bullshit but I don’t feel like there are many options. It’s a privileged way to live. So I’ll be taking more walks, smelling more flowers, playing and listening to more music.
It’s tiring to have to push against the dead weight of dysfunction. I know 2+2=4 even though some would have you believe 2+2=fucking sneaker.
Yes. It’s that bad. It’s also sad because when dysfunction like this is allowed to exist not to mention fester, the good people constantly leave.
I’m going to look for a way to teach, no fucking boot camp bullshit, community college seems like it’d be a good direction. Huge pay cut. But I like helping students learn and I’ve been told I’m pretty good at it so maybe I’ll be the one leaving next.
I’d say “I hope so” but hope is just another four letter word and it sure as fuck ain’t a strategy or a tactic.
Good luck to humanity. And me.
The day started with wordle. My sisters and I – them more than me – share the daily habit of doing the wordle.
Today one of them said ‘oh sounds fancy’ after sharing her solved version in our long running text thread. I asked if the word was agile. She said yes. Oh. Fucking. Agile.
I told her what it meant to me…
Agile – in the tech world – is a software development management philosophy/practice/method/style/thing and it stinks. it’s never agile let alone fancy. At it’s best – in my experience – it’s like a drunk donkey trying to make a cake.
The day ended nicely. Love the annual iMadonnari chalk art festival. Wandered around marveling at the talent, skill, patience and dedication it takes to create such amazing art.
Corporate is soul crushing. Didn’t have to be this way as we Claremont/Drucker folk well know. Especially publicly traded entities. At this point I’d rather work for a government agency, maybe even back to academia. No money but at least there’s less utter bullshit.
When it comes to building software, especially the stuff we need the most, shit that’s not fucking sexy, a word I despise when applied to tech, we have become so collectively dumb it’s like a bullshit bubble. Will the fucker burst or do we have to have more meltdowns like Southwest and others who have flown under the radar.
Product management is bullshit. Agile is hardly a thing. Scrum is garbage. Yes, I’m generalizing based on decades of experience. And yes, that shit can work when done properly.
Give me back the other (old?!) stuff.
Business analysis. Projects managed and led by expert generalists. Requirements documented – in words – technical, functional, architectural. Annotated wireframes. Working prototypes. Specialists – creative, design, engineering. Teams built on relationships. Culture grows around how work gets done.
Just like Drucker said ‘culture east strategy for breakfast’ but I’d also like to point out that a strategy cannot include hope as a tactic cuz all that does is create an environment without clear direction on how to accomplish much other than have a lotta movement. Might be movement in the right direction but how do you know? Drucker had one for that, too. Work on the right things at the right time. Topics for another day.
Anniversary. I miss you.